Refund policy

RETURN/Refund POLICY:

 Our priority is our customer's satisfaction. We always do our best to make our customers happy. Contact us using the communication system available at "Contact us" page to obtain a Return Merchandise Authorization Number (RMA) and other Return details.

You have up to 14 days to return items for full credit less shipping.

Shipping and insured charges if any are non-refundable. Any returned item must arrive in good condition at our facility. Refunds will be determined and based upon the condition of the product returned. Returns will not be accepted if item was damaged due to buyer's mishandling of it. 

Returns must be shipped via USPS with tracking only. If you decide to return your product via a faster, more expensive shipping carrier, you incur the expenses yourself and any request for reimbursement will be denied.

If you believe that the item you received is defective or has some other issues and your return time period has not expired, you must first send us online RMA request to obtain a RMA number. RMA shipments received MUST have the RMA number clearly visible on outside of the package and include copy of the original order invoice, and a copy of the RMA Request Confirmation, without which the package may be refused, unopened and returned.

Item must be returned in the original condition meaning the condition in which it was received. It must not be altered in any way.

Returned items go through our extended inspection process before refund is issued to customer.

ORDER CANCELLATION > CANCELLING A CONFIRMED ORDER:

We reserve the right to cancel an order, or consider the order completed, under certain circumstances.

We further reserve the right not to fully or partly refund the customer where non delivery or incorrect delivery has resulted from circumstances totally out of our control. The decision to refund will relate to circumstances and costs incurred.

Here we provide a few examples of typical problems. This list does not cover all possible situations.

(a) Where every effort has been made to make the delivery to an address given, which proves, in our opinion or that of our delivery agent, or shipping carrier to be incorrect or non existent.

(b) We find that after reasonable attempts to make the delivery by our delivery drivers, the recipient will not accept the order, refuses to accept the order, or is obviously, deliberately and constantly unavailable to accept the order, which has been ordered by our customer.

(c) Delivery is correctly made, to an incorrect address, as supplied by our customer and the goods are accepted at that address.

(d) A delivery is made, for the correct order, to the correct delivery address on the correct day but it is accepted by another person who fails to give it to the intended recipient.